Candidate Support Information

At ProQual, we are committed to ensuring that all candidates receive the support they need from the training providers delivering our qualifications. If you are experiencing difficulties in contacting your training centre, or if you wish to transfer to another approved training provider, we are here to assist you.

Please reach out to us directly at ProQual for guidance and support. Our team is dedicated to helping you navigate any challenges you may face and ensuring that your educational journey continues smoothly.

SVT Limited Closure - Accessing Your Portfolios 

We understand the recent closure of Specialist Vocational Training has caused disruption and uncertainty for many candidates.  

Following the closure of Specialist Vocational Training (SVT), we’re pleased to share that City & Guilds have put in place a secure process for candidates to access and download their portfolios from the Learning Assistant platform.

If your portfolio was hosted on the Learning Assistant platform, you can request access by completing this form.

Important information:

• Access will normally be arranged within 28 days.
• Once granted, you will have 30 days to download your portfolio before it is deleted.
• Your download will include evidence of assessment and progress, which you can provide to your new centre or awarding organisation.

For help, contact City & Guilds at digitalsupport@cityandguilds.com or 0141 341 5730.

If you are registered with an awarding organisation other than City & Guilds or ILM, please contact your awarding organisation directly for support.