ProQual Careers

Friday 01st March 2019

Job Title – Central Support Officer

Vacancy Location – South Cave, East Yorkshire

Hours – Full Time

Salary – Dependant on Experience

 

Job Specification

ProQual Awarding Body have built up a reputation for providing a high-quality service for Training Providers, Colleges, Employers and for the Voluntary Sector. We are an Ofqual regulated awarding body & are approved to develop & award qualifications across a whole suite of sectors.

Within the Central Support Officer role, you will take ownership of customer calls and investigate technical issues as you build strong relationships with customers and colleagues. Putting our customers at the heart of everything you do, you’ll keep customers updated every step of the way and look to provide solutions as quickly and professionally as possible.

We are looking for a confident communicator and someone able to multi-task, you should have a keen attention to detail and the ability to report information quickly and accurately. We are looking for candidates with customer experience and a keen interest in technology & customer satisfaction.

Job Expectations

-Answer inbound calls from current centres & future customers.

-Update customers with any company changes.

-Printing & Organising of certification.

-Offer support to customers via email.

-Competently & confidently use all relevant day to day software. (Word, Excel, Outlook, Quartz)

-Quality Assurance

Application Details

Contact us with a Cover Letter & a CV by sending it to garybartle@proqualab.com

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    ProQual Awarding Body

    In the UK alone, 1 in 4 people will experience mental health issues in their lifetime. These problems don’t just vanish within the workplace. What’s worse is that many employers simply don’t understand enough about mental health so are often unable to help, sometimes worsening the situation. ProQual believe Mental Health Awareness is something that should be taken very seriously. We are thrilled to announce we have developed an Ofqual regulated Level 2 Award in Mental Health First Aid Awareness. To find out more information about becoming a training centre or delivering this qualification, email enquires@proqualab.com